Standard Terms & Conditions
ON RECEIVING YOUR ORDER:
Please be careful when opening your parcel. If you need to return it, it needs to be in a brand new, unmarked and re-saleable condition with all original tags on the product and be with the original undamaged packaging.
RETURNS & EXCHANGES:
We understand frustrations of ordering online, please use our sizing charts before confirming your order as these are accurate. Please give us a call or send us an email within 7 days of receiving your parcel if you wish to return or exchange any item(s). The return period is 30 days from the delivery date of your order, anything outside of this timeframe will be at our discretion. We will be checking the condition of the returned product, this may result in a refund or exchange being refused by us. If you are entitled to a refund, you will be entitled to a refund equal to the cost of the product only, excluding delivery and return charges. Please note that due to hygiene reasons we cannot exchange Motooption Boy Shorts. No returns or exchanges will be accepted on altered or personalized merchandise e.g jersey prints.
We will not be responsible for lost, stolen or damaged return deliveries. We recommend that you return the product to us via Registered Post. Refunds will be processed within 3 business days and back to the method of payment used to purchase the goods.
In case of manufacturing defect, or for any other inquiries regarding warranty policies, please contact us.
SHIPPING
Occasionally goggle boxes (especially 100%) can be damaged between your door and ours, and although we package as best as we can to avoid this happening, it does happen occasionally, and we will not be held responsible for it. We deliver all products within New Zealand and Australia. Your order will be dispatched as soon as payment has been received:
Aussie orders: The next business day.
NZ orders: On a Monday, Wednesday & Friday
If there is a delay in processing your order we will be in contact ASAP. Please note as we have warehouses in NZ and Australia some items may be coming from Australia and will take extra time, you will be advised if this is the case. If you have requested jersey printing, please allow further time for delivery. If you are ordering outside of NZ you may need to check whether you will have to pay further costs when importing into your country.
Within NZ we ship via NZ Post which can take 2-5 business days (extra if rural). International orders will be sent by International Air with up to 10 days delivery time for Australia and up to 15 days elsewhere. We will not be held responsible for delays once an order has left our premises. Please make sure you enter the correct address when lodging your order, if it is going to a business address the name of the business needs to be included in your address. If an item is returned to us because of this it will not be free to resend it. If you are not at home on delivery please add note on placing order as to where it should be left. We will not be held responsible for what happens to it if you are not at home to receive it. If you wish to upgrade the postal service or send something urgently by overnight post, please contact us before placing your order.
PRODUCTS
Our parts are parallel imported and are covered by normal manufacturers warranty. These are genuine brand parts purchased directly from overseas.
Please be careful when opening your parcel. If you need to return it, it needs to be in a brand new, unmarked and re-saleable condition with all original tags on the product and be with the original undamaged packaging.
RETURNS & EXCHANGES:
We understand frustrations of ordering online, please use our sizing charts before confirming your order as these are accurate. Please give us a call or send us an email within 7 days of receiving your parcel if you wish to return or exchange any item(s). The return period is 30 days from the delivery date of your order, anything outside of this timeframe will be at our discretion. We will be checking the condition of the returned product, this may result in a refund or exchange being refused by us. If you are entitled to a refund, you will be entitled to a refund equal to the cost of the product only, excluding delivery and return charges. Please note that due to hygiene reasons we cannot exchange Motooption Boy Shorts. No returns or exchanges will be accepted on altered or personalized merchandise e.g jersey prints.
We will not be responsible for lost, stolen or damaged return deliveries. We recommend that you return the product to us via Registered Post. Refunds will be processed within 3 business days and back to the method of payment used to purchase the goods.
In case of manufacturing defect, or for any other inquiries regarding warranty policies, please contact us.
SHIPPING
Occasionally goggle boxes (especially 100%) can be damaged between your door and ours, and although we package as best as we can to avoid this happening, it does happen occasionally, and we will not be held responsible for it. We deliver all products within New Zealand and Australia. Your order will be dispatched as soon as payment has been received:
Aussie orders: The next business day.
NZ orders: On a Monday, Wednesday & Friday
If there is a delay in processing your order we will be in contact ASAP. Please note as we have warehouses in NZ and Australia some items may be coming from Australia and will take extra time, you will be advised if this is the case. If you have requested jersey printing, please allow further time for delivery. If you are ordering outside of NZ you may need to check whether you will have to pay further costs when importing into your country.
Within NZ we ship via NZ Post which can take 2-5 business days (extra if rural). International orders will be sent by International Air with up to 10 days delivery time for Australia and up to 15 days elsewhere. We will not be held responsible for delays once an order has left our premises. Please make sure you enter the correct address when lodging your order, if it is going to a business address the name of the business needs to be included in your address. If an item is returned to us because of this it will not be free to resend it. If you are not at home on delivery please add note on placing order as to where it should be left. We will not be held responsible for what happens to it if you are not at home to receive it. If you wish to upgrade the postal service or send something urgently by overnight post, please contact us before placing your order.
PRODUCTS
Our parts are parallel imported and are covered by normal manufacturers warranty. These are genuine brand parts purchased directly from overseas.
Privacy Policy & LIABILITY DISCLAIMER
We collect personal information from you, including information about your name, contact information, computer or network, interactions with us and billing or purchase information. We collect your personal information in order to send orders to our customers and to email newsletters/special offers. You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. We keep the personal information we hold safe by storing it in encrypted files and only allowing certain staff to access it.
Motorcycling and other action sports are dangerous activities, which may result in injury and/or death. Even if riders wear the appropriate protective clothing, no product can offer total protection against injury or damage of any kind to people or to property in the event of a fall, collision, impact, loss of control etc. HoleshotMX shall not be held liable for any personal injury or damage to property while its products are being worn. HoleshotMX provides no explicit or implicit guarantee regarding the suitability of its products for any particular use, neither does it guarantee the degree of protection that such products are capable of providing against personal injury, death or damage to property.
Motorcycling and other action sports are dangerous activities, which may result in injury and/or death. Even if riders wear the appropriate protective clothing, no product can offer total protection against injury or damage of any kind to people or to property in the event of a fall, collision, impact, loss of control etc. HoleshotMX shall not be held liable for any personal injury or damage to property while its products are being worn. HoleshotMX provides no explicit or implicit guarantee regarding the suitability of its products for any particular use, neither does it guarantee the degree of protection that such products are capable of providing against personal injury, death or damage to property.
